Shipping & Delivery

Delivery, Lead Times & Security

Every piece of Welsh Gold jewellery is meticulously made to order in our workshop. Because of this bespoke and artisanal process, our delivery timelines reflect the deep time and care it takes to craft your piece.

Production Lead Times

Standard Pieces: Most items are handcrafted and ready for dispatch within 4 to 6 weeks of your order confirmation.
Simpler Designs: Plain band rings or minimalist designs are often completed much sooner.
Elaborate & Bespoke Designs: Intricate stone settings, detailed engravings, or custom commissions may require additional time. We will always advise you of an expected timescale once your design specification is finalised.

Need it for a specific date? If you are hoping to receive a piece in time for a specific anniversary, milestone, or event, please reach out via our contact form before placing your order. We will always do our utmost to accommodate tight deadlines where feasible.

Secure Shipping Options

We treat the transit of your jewellery with the highest level of care. All of our parcels are dispatched using fully insured, trackable delivery services appropriate to the value of your piece.

Important Delivery Security Note
For peace of mind and insurance purposes, a signature is strictly required upon delivery for all orders (both UK and overseas).
We strongly discourage directing carriers to leave valuable jewellery shipments unattended. Requesting a carrier to depart from a signed-for delivery process may void practical insurance coverage during transit.

Delivery Within the UK

Cost: Completely complimentary for all UK customers.
Courier: Premium, secure services (such as Royal Mail Special Delivery). Tracking information will be provided as soon as your piece leaves our workshop.

International Shipping

We proudly ship to select destinations worldwide using trusted global couriers such as FedEx and DHL.
International shipping is charged at cost price and will be calculated and shown clearly within the quote before you place your order.
Note: We reserve the right not to export to certain countries.

Duties, Local Taxes & Customs

For international clients living outside the United Kingdom, local import duties, taxes, or customs clearance fees may apply upon entry into your destination country – these remain the responsibility of the customer and may be payable directly to the courier or local customs authority prior to delivery release.

US Customs Clearance (Social Security / EIN Requirements)
For high-value shipments entering the United States, US Customs and Border Protection (CBP) may require an Importer Number to clear the package:
Business Recipients: Your IRS Employer Identification Number (EIN).
Individual Recipients: Your Social Security Number (SSN).
How you will be asked: The courier handling your delivery will contact you directly via email or phone while the package is in transit if this verification is required.

Privacy Note: Welsh Gold will never ask you to input your SSN or EIN on our website, and we do not store this information. It is used strictly by the courier and customs authorities to safely release your jewellery.

Please note: We are not responsible for transit delays caused by local customs clearance processes or for unexpected charges imposed by authorities in the destination country. For full legal details regarding risk, transit insurance, and delivery liabilities, please view our Terms & Conditions page.